When your order ships
Orders normally ship within 1 to 2 business days.
You will receive a shipping confirmation email with tracking information when your order is on the move.
Vintage and one-of-one watches can require an additional day for inspection and careful packing.
Tracking updates
Tracking can take time to appear after a label is created.
The first carrier scan might not show immediately. Updates can also pause while a package moves between facilities.
Use the tracking link in your shipping confirmation for the latest carrier information.
Address changes
Contact us immediately if your shipping address is incorrect.
We will try to help before the order enters fulfillment. We cannot guarantee that an address can be changed after an order has been packed, labeled, or transferred to the carrier.
Delays
Carrier delays, weather, holidays, and other events outside our control can affect delivery.
A delayed scan does not always mean the package is lost. Give the carrier time to post its next update.
Damaged or missing orders
If your package arrives damaged, save the packaging and contact us with your order number and clear photos.
If tracking shows delivery but you cannot find the package, check the delivery area, household members, neighbors, building staff, and the carrier first. Then contact us so we can review the next step with you.
Need help?
Contact One Good Watch with your order number.
We will help you figure out where things stand.